Campaign rejected: opt-in or consent description
Errors 30896 and 30909. Reviewers could not see how people agree to get your texts.
Campaign rejected: sample messages don't match the use case
Error 30893. Your sample texts were missing, unclear, or did not fit the campaign type you picked.
Campaign rejected: website missing a compliant privacy policy
Error 30908. Reviewers could not find a privacy policy that says you do not share mobile numbers.
Brand failed: EIN or business name mismatch
Error 30795. The tax ID and legal business name you entered do not match the records reviewers check.
Campaign stuck in review
Still pending or in progress? What Twilio says about wait times and when to ask for help.
Rather not deal with it?
We prepare and file your brand and campaign registration, fix what reviewers reject, and resubmit. Twilio's fees are paid by you, straight to Twilio, in your own account.